Number of lines is equal to number of available simultaneous online calls. For example, you need 2 lines to let 2 website visitors call you at the same time. If website visitor tries to call you when all lines are busy he will get a "Busy" message.
On request
Minutes included
Number of call forwarding minutes included in the monthly subscription fee.
On request
Additional minute cost
Cost per additional minute of call forwarding if all included minutes have been used.
On request
Functional
The number of widgets
Each widget can forward calls to different phone numbers. For example, one widget can forward calls to customer service repsentatives, while another one can forward calls to the sales department. Your Zingaya widget(s) can be placed anywhere on your webpage.
1
2
3
Optional
Number of domains
The “number of domains” refers to the number of different websites allowed for placing the widget. The number of webpages where the widget can be placed within those domains is unlimited.
1
1
2
Optional
Support calls from iOS
If your website visitor tries to make a call via Zingaya from their iOS mobile device without the free Zingaya app installed, they will be forwarded to the Apple AppStore to download and install the app. If the app is already installed, it will be launched and will make a call after the website visitor clicks the Zingaya button in their mobile browser.
Working hours
This feature allows you to choose the times of day that web calls will be forwarded to your phone (for each day of the week). Customers who call you outside of these hours can leave you a voicemail message.
Voicemail
All calls while non-working hours will be forwarded to voicemail. Recorded messages can be checked online in Zingaya control panel.
Keyboard extension dialing numbers
The keypad allows callers to enter the extension number of a particular employee or a required IVR menu option.
SMS Notifications
You can specify your mobile phone number in Zingaya Control Panel to receive important notifications (expiring trial, end of prepaid period, etc.) in SMS messages.
Call to multiple numbers
Online call can be forwarded to multiple numbers simultaneously. Website visitor will be connected with the operator who answered first.
Call recording
Record and listen to the conversations between your employees and your customers to evaluate the quality of your customer service, or to better learn what common questions your customers are having. Call records are stored for 30 days.
Visual IVR-menu
The visual menu simplifies interaction with the IVR system.
Video call
Real-time video communication during online calls can only be used when SIP support is available.
Optional
Analytics
Call Statistics
Call statistics are available in Zingaya’s control panel. There, the statistics can be downloaded into Excel format. You’ll find a lot of interesting statistics there, including survey results (if applicable), caller IP addresses, caller geographical information, URLs of the pages from which calls were initiated, and more.
Call data export in Excel format
Call data can be downloaded from Zingaya Control Panel in Excel format.
Google Analytics integration
Data is sent to Google Analytics as events under Zingaya category. It helps to track increase in online conversion for visitors who made online call and check efficiency of marketing and advertising channels.
Analytics
Call data visualization in Zingaya control panel.
Map calls
Geographical information about your callers is shown on a world map in Zingaya’s control panel.
Questioning
Create, customize, and edit surveys that will be given to callers after their online call. These can be used to measure customer service quality and/or satisfaction.
Design
Multiple interface languages
English and Russian are currently supported, with more languages to be added soon.
Custom Design call button
Call button look and feel can be customized in Zingaya control panel.
Custom Design widget
Customization of look and feel of the application opened in popup window.
Security
Spam Filter
The built-in spam protection system doesn't allow use of the service in the wrong way.
Blacklist
Zingaya allows for manual filtering by a caller’s IP address.
Country control
Visitors only from selected countries will be able to call you online. For example, you can allow calls only from US and Canada.
Support for HTTPS/SSL
Lets use the service on secure webpages. For example, for the Internet banking service.
Call encryption
All data transferred while online call between customer and Zingaya servers will be encrypted with AES algorithm.
Integration
SIP support
SIP support lets forward online calls via Internet directly to IP PBX or IP Call Center. It also enables additional capabilities, like CRM integration and video calling.
Optional
SDK for iOS and Android
Online call function can be embedded into iOS or Android application.
Access to data via the API
The Zingaya API lets developers control widget settings and download call information via HTTP.
Integration with social networks
Zingaya offers integration with Facebook and other social networks.
Integration with portals
To pass different phone numbers to the widget for a call. For example, a call from a webpage with classifieds. Phone numbers can be passed to the widget in encrypted form to hide the number if required.
Optional
Integration with CRM
Additional information (for example, a customer’s id) can be passed together with the call to the operator. This functionality can only be used when SIP support is available.
Optional
Scalability
High scalability
Handle up to 1,000 simultaneous calls.
Dedicated Server
A dedicated server can be installed in the customer’s network when SIP support is available.
Optional
Support
By email
Email support available 24/7.
By phone
Phone support Monday-Friday during working hours.
Advanced SLA
Enhanced Service Level Agreement with problem prioritization and customizable reaction time.
There's no risk, no obligation and no credit card required. You can upgrade from your trial to a paid account in the Billing Info area of your Control Panel once you determine there's a fit.
Do I have to sign a long term contract?
No. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you'll be billed for the current month, but you won't be billed again.
What types of payment do you accept?
We accept credit cards (Visa, Mastercard). If you would like to prepay for 12 months you can pay with an invoice. Please contact us at sales@zingaya.com for more information.
Can I change plans or cancel my account later?
Of course. You can upgrade, or downgrade your account at any time through your Control Panel. Everything is month-to-month. No contracts. Email us at support@zingaya.com if you want to cancel your account.
What if I go over my plan limits?
If you go over the minutes included in your plan while on a monthly paid plan, you will be charged for overage fees on a per minute basis. Our billing will withdraw $10 from your card in advance. All unused money will be used for next monthly charge. You can upgrade to a higher plan and you will be charged for that plan starting with the next billing cycle.
Are custom plans available?
Go ahead and contact us and we can put together a comprehensive quote that fits the needs of your enterprise, small business, or non-profit.
Where can I review the Terms of service and Privacy policy?